Reader react: Bell has the worst customer service in Canada

Bell has the worst customer service I have ever seen...period. I spent a total of 12 hours in three separate phone calls being placed on hold for hours at a time. In the end, they couldn't even fix the problem. It would have required me to renew my contract for an additional 3 years for them to fix the issues. I paid for 8 months of internet service that was down 99% of the time. That is not an embellished statement. They screwed up every single aspect of customer service I can think of and surpassed anything I could imagine.

Worst-service-EVER!!!

Sorry Bell but you FAIL!

Bell has the worst customer service, without a doubt. They are so frustrating to deal with.

Bell, this is one fight I wish Rogers would have won, I am on hold with them right now and no one seems to know anything, either way I think it is safe to say that our telecommunications giants should not be able to utter the words "customer service"..."please wait our next pissed off Canadian consumer will be right with you!"

I am a retired senior and not affiiated with any way with Aliant or it's union . Bell Aliant in the Maritimes has bad service also. I have about four examples of that in the last year , three dealing with internet connection issues . They do not have enough field service staff to fix issues promptly . Dont have a problem on a Friday as it will not get fixed until the next Tuesday and then you have to make multiple phone calls and speak to supervisors. The big problem is that the senior management does not appear to rank customer service as an important priority; the main priority is the bottom line.

Sears is another company where customer service has declined in the last few years since new ownership took over.

I'd like to point out that it really depends on A. What service you are talking about (such as Bell internet? Bell phone? Bell Expressvu?) and B. Where you live.

In Cambridge, ON, my Bell BUSINESS phone and internet phone support was excellent. Always short wait times, super polite and helpful staff etc.

Then fast forward to Toronto, support for same services. Complete opposite experience. Morons, long hold times, and complete mess in regards to having a consistent and expedient solution to problems.

Now Rogers on the other hand... Crappy support in Cambridge; Crappy support in Toronto. :-)

it is that drone "Emily" that I find is very impersonal. Having a drone talking to you right from the get-go is a sign that Bell's priority is not customer service but rather the bottom line.

Biggest issue with Bell has to be the contracting out of customer reps in other parts of the world. It's like they read from a list of questions posed to them by a computer to help them try and serve you. Very systematic and impersonal and rarily works.

Now consider that along with all the extra wing dings they want to sell you in the meantime.

What you get is cusomter service that wants to zip you through, drop you and then get immediately to the sell.

That in a nut shell describes Bell.

When it comes to customer service and competency in handling problems and complaints, Bell is in a class all of its own. There is no company which can begin to approach their level of incompetence, callous disregard of customers' time and effort and general ineptitude and nonchalant attitude towards peoples' problems and concerns.
They bring new meaning to the term "bottom of the barrel.
You have have to construct a new barrel with a bottom as deep as the current BP well in The Gulf in order to begin fathoming how wretched they are in terms of their business practices.

;

Bell's Marketing dept. has bundled together so many products with dependencies across wireline, wireless, internet and satellite services that the front line cannot possibily understand nor explain the impact of adding/deleting any one component and provides an assortment of associated charges.

A company that can commence billing immediately when you want to add any new service/option but is unable to cease billing until the next bill date either has accepted the poorest billing system ever or has accepted this limitation without question.

Not hard to understand how profit is up.

I think some auto makers would be on this list if people had to deal with them more often.
When I bought a FACTORY ORDERED BRAND NEW truck the box wasn't lined up with the cab.
This caused chips in the front corner of the side too far out. Chrysler straightened out the box
OK, but said they aren't responsible for the paint chips all the way up the corner of my months old truck that had a terrible orange peel paint job to begin with. I went all the way to the top with a letter but still got a resounding "NO" when I asked for a repaint. So because I knew the tranny's in this model were no good before I even bought the truck I drove the heck out of it and killed the tranny at 75,000 km. I didn't intentionally do anything to wreck it, I merely drove it as hard as I could and let anyone else who wanted to as well, and probably the biggest reason the valve bodies died are because the DEALER OVERFILLED THE TRANSMISSION. There I was sitting at a red light in Winnipeg and I started to smell transmission fluid. I quickly turned into a parking lot opened the hood and checked the dip stick and low and behold what did I see. Red liquid almost to the top of the 2 foot dipstick when it's only supposed to be up an inch and a half. Who had over filled the tranny? You guessed it. THE DEALER SERVICE WERE THE ONLY PEOPLE to add anything other than engine oil. It's a good thing I ordered it with a tranny-cooler or I would probably been stuck there.
Anyway it cost them $8,000.00 IN PARTS ALONE to rebuild the transmission.
ON TOP OF THAT Chrysler Canada was calling me every few months to ask if I wanted to change my warantee coverage from the 1 year bumper to bumper and 7 years powertrain I chose when I bought the truck because I knew the tranny's weren't the best, to a 3 year bumper to bumper warantee. Can you believe that. THEY WERE CALLING ME ASKING IF I WANTED TO SWITCH FROM 1year B to B AND 7years POWERTRAIN TO 3 years B to B, RIGHT UP UNTIL THERE WAS ONLY 3 MONTHS LEFT ON THE 3 YEAR DEAL. Un____ing believable. A CAR COMPANY TRYING TO WEASEL OUT OF A 7 YEAR POWERTRAIN WARANTEE BY ASKING ME TO SWITCH TO A 3 YEAR B TO B DEAL. "UH THAT WOULD BE THE SAME ANSWER I GOT WHEN I ASKED FOR A REPAINT because the box was all chipped up from you ___holes not lining it up right. A RESOUNDING
"NO".

Bell does take the cake though. they're the reason YOU CAN'T GET A REAL PERSON on the phone when you call most companies. BELL STARTED THAT B.S. AND CONTINUE TO ALIENATE CUSTOMERS WITH IT EVEN WHILE ALOT OF BUSINESSES HEARD THE PEOPLE AND WENT BACK TO THE OLD REAL PERSON AT THE OTHER END THING.

Winnipeg 311 service. I contacted them as regards City leisure guide services and they were totally helpless. The very same thing when we had to complain about two noisy neighbours partying and screaming until 2 a.m. for days in a row. They do absolutely nothing. Overpaid and just sitting at work and doing nothing.
Kildonan Tree Services are as bad as they can get. They went into our backyard without asking for permission to cut some branches going into the bad neighbours' yard. Stepped and sat on our new fence, used the tree house, everything was happening in our yard and not their customers' yard. Absolutely abusive and unacceptable behaviour. Barbarians not doing a good job and invading someone else's property without approval. And let's not forget about the mess they left. Don't use their services!

I agree with all the above comments that Bell has the poorest customer service.They are always trying to sell something you don't need. I get calls from people representing Bell, spend several minutes discussing different packages, they quote a price and I sign up for it. When the bill comes, it is always for higher amounts that what was verbally quoted. When I call Bell about the bill, they don't want to make the correction in billing. I get told that I have a contract and I cannot cancel the service, whereas the rep did not tell me about any contract. I feel cheated. It has happened to me several time. Now I don't speak to any body calling for or on behalf of Bell.

bell really has the worst service & will do anything just to take your money for nothing they do as l was with them for many years with a land line & a cell ph that l had to buy that was piece of crap from day one as they told me they do not make the phs & that it was my probbllaly now we going to see now that there is other companys coming on borad you brunch of donys at bell

dalton doolitle our premier should go to work for bell customer service, the level of lying , and impersonal ,, misunderstanding of the senior,s of Ontario,, and the folk,s who built this country, and the obvious contempt, for the people *** who built this province** not the johnny come lately *** who just stepped on canadian soil , and demand housing , and health care , and you canadian,s , need to step aside when we come to get the freebies that your doolitle government provides .. NO damn wonder , we TAXPAYER Dalton is too busy playing liberal APPOINTEE FROM ***GOD ** AND TREATS OUR SENIOR,S LIKE SO MUCH USELESS USED AND WORN TRASH ***SIR YOU WILL PAY AT THE POLL,S *** FROM A 20TH + GENERATION . WHO WAS AMONG THE REAL BUILDER,S OF THIS PROVINCE.. NOTE MR. DALTON YOU SHOULD GO TO WORK FOR BELL AND YOU MAY LEARN MORE HOW TO CONTINUE TO SCREW THE PEOPLE OF **ONTARIO *** WE SHALL REMEMBER*** SENIOR ROBERT

If Bell is the worst, Telus is a close second. Telus outsources a high number of call centers and this trend is going to increase with the upcoming collective bargaining contract upcoming. Speaking to people who understand how to speak English but have comprehension issues is highly frustrating. IMO Telus will soon be the leader in poor service.

Bell thinks so much of themselves they would, like to find a way to charge you fees while on hold while trying to get questions answered and service out of BELL
However PRIMUS a BELL reseller is right there with them.

Rogers can have third place. Each rep. you talk to has different rates.

Shaw has a neat trick. When you reduce the service for some reason for a few months and then want to bring it up again you won't realize how much they want to gouge you Bye bye SHAWS

I have been a Bell customer for over 3 years and can honestly say I have never had a problem. I had switched from Rogers to Bell because they were offering a better plan than Rogers

Bell Canada- poor services? When you have not have a raise in 8 years, what do you thing is going to happen. You only make money if you sell something.

Oh! my god. I could`t believe it, I just got a nasty reply from a CSR at Bell. I was asking when was the satellite service going to be fixed. and I got told we told you 2 to 24 the first time and it hasn`t chaged, what an asshole... I told him he was rude and it was like waterver. I am so pissed right now. There`s a lot of bad customer service out there, but bell takes the lead , your put on hold for so long and then there just rude... I think the think we can only get them for services. well they better think again... Guess what we are goinna do..

I hate Bell.....